WWW.VITASTUDENT.COM ONLINE BOOKING TERMS AND CONDITIONS

1.1. Welcome to www.vitastudent.com (“Site”), which is a website service provided and operated by Vita Student Management Ltd (‘VSM’, ‘we’, ‘our’ or ’us’ as applicable). Please note our accommodation services in Spain are provided by an associated group company, Vita Spain Management SLU. For further information about us and our contact details please see section 15 below.

1.2. We provide general information to students and investors about the student accommodation provided by our affiliated Building Owners (“Building Owners”) on this Site. We also provide an online booking service which students can use to book their accommodation by entering into either an Accommodation Contract with Building Owners.

1.3. These Online Booking Terms and Conditions (“Booking T&Cs”) set out the terms that govern the booking service we provide to you (‘you’, ‘your’, ‘Student’, as applicable) for the student accommodation provided by Building Owners, including the basis on which we accept and allocate those bookings.

1.4. These Booking T&Cs together with our Terms of Use, Privacy Policy, Cookie Policy and any other Legal Notices we display (collectively, the “Terms”) contain all the terms and conditions relating to the Site. Whether you are just visiting the Site or making a booking, we recommend that you print or save a copy of these Terms for future reference.

1.5. By using our Site or making a booking, you confirm that you accept these Terms and that you agree to comply with them. You will also be asked to confirm your acceptance of these Booking T&Cs before making a booking. If you do not wish to be bound by what you read, you should not access, use or make a booking via the Site.

1.6. To make these Booking T&Cs quicker to read, we use a few definitions. “Accommodation” means a furnished studio or self-contained accommodation unit within a cluster apartment in a student residence owned by a Building Owner; “Accommodation Agreement” means the Accommodation Contract between you and the Building Owner of the Accommodation which you enter into when making a booking via this Site; “Occupation Period” means the permitted duration of your occupancy of an Accommodation under the Accommodation Agreement; “Accommodation Fee” means the licence fee or rent payable by you (and any additional occupants) for the use of the Accommodation for the Occupation Period as specified in the Accommodation Agreement. Other definitions are highlighted in bold text throughout these Booking T&Cs.

1.7. Please read the Terms carefully as by making a booking on this Site you (and any specified additional resident) will be entering into a legally binding Accommodation Agreement with a Building Owner in addition to a contract with us for the provision of the booking service available on this Site, which are both subject to a limited right of cancellation, as detailed in section 6. Cancelling Your Booking. A specimen copy of the Accommodation Agreement and any associated documents that will relate to your booking are available on request.

1.8. The Site, the information contained on it, these Booking T&Cs and any contracts made under or in connection with them (including the Accommodation Agreement) are provided in the English language and Spanish language only in respect of booking for Accommodation in Spain.

1.9. If you have any queries or concerns regarding these Terms, please contact us at customerengagement@vitastudent.com

Eligibility

2.1. To be eligible to make a booking for Accommodation via this Site and enter into an Accommodation Agreement you must:

(a) be 17 years of age or over;
(b) have either been accepted on a study program at an educational institute in Barcelona for the duration of the Occupation Period, or be in the application process (and shall provide us evidence of the same promptly on request);
(c) be able to demonstrate your eligibility, when asked to do so, to comply with these Booking T&Cs and the terms of the Accommodation Agreement you will enter into when completing a booking;
(d) register on the Site by providing your real name, phone number, email address and other requested information, normal residential address when not studying at university, or your last known permanent address, and other requested information.

2.2. By making a booking via the Site you are making an offer to:

(a) receive our booking service; and
(b) enter into an Accommodation Agreement with the applicable Building Owner.

2.3. The following steps have to take place before a contract is made between us for the provision of booking services and between you and the applicable Building Owner for the provision of accommodation services under an Accommodation Agreement:

(a) after signing into your account and providing your accommodation choice (including Accommodation, Occupation Period, Accommodation details and payment option) you must accept the Booking T&Cs and agree to your Accommodation Agreement;
(b) if applicable, you must complete payment of an Advance Licence Fee (“Advance Payment”) and submit your payment and booking on the Site by pressing the ‘Confirm Payment’ button at the end of the process.

Before submitting your booking, and where applicable before completing payment of the Advance Licence Fee, you will be given the opportunity to review the booking and the terms of the Accommodation Agreement for your chosen Accommodation (including details of the Building Owner) and, if necessary, make amendments to your booking.

2.4. Once your booking is submitted, you will see an on-screen acknowledgement of your booking and a receipt for any payment will be sent to the email address provided.

Joint Bookings

2.5. You may specify the name of additional residents to occupy the Accommodation that you are booking, when booking an Accommodation via the Site.

2.6. If you include the name of an additional resident when making a booking you promise to us and the applicable Building Owner that:

(a) you have checked that the additional resident is eligible under these Booking T&Cs and that you have taken reasonable steps to confirm that they are able to meet their obligations under the Accommodation Agreement; and
(b) you have obtained permission from the additional resident to provide their personal information to us in connection with the booking, to share those details with the applicable Building Owner and for us to process that information in accordance with our Privacy Policy;
(c) you have the authority from the additional resident to bind them under the Accommodation Agreement.

2.7. Please also refer to the terms set out in the Accommodation Agreement relating to the obligations and responsibilities of joint residents.

Licence Fee, Charges and Payment

2.8. The Accommodation Fee quoted on the Site and in the Accommodation Agreement for bookings in our Spanish residences are subject to VAT. You will be presented with details of the total annual Accommodation Fee for your Accommodation (together with a breakdown of instalments) and payment date(s) for the selected Occupation Period before you submit your booking online.

2.9. Any other charges quoted on the Site are inclusive of VAT at the rate in force from time to time, except for any fees received or retained by the Building Owner in connection with the termination of a booking and/or Accommodation Agreement.

2.10. We currently accept payment of your Advance Payment by major credit and debit cards, or via our approved third party payment providers. You confirm that the payment card that you use to make payment to us is yours.

2.11. We take payment from your card once you have entered your payment details and have clicked the ‘Pay Now’ button, subject to card authorisation.

Amending your Booking

2.12. You may amend your booking without charge during the cancellation period set out under 6.1. Please contact us directly using the contact details found under section 15, if you would like to do so as amendments cannot be made by you online via your account.

2.13. If you wish to amend your booking after this period expires, any changes are at our sole discretion, subject to availability and may be subject to payment of an additional fee. This does not affect your statutory rights including your right to cancel your order described under section 6. Cancelling Your Booking.

3.1. Except as set out in section 2, the Advance Payment shall be non-refundable and non-transferable after your right to cancel your booking without charge expires in accordance with 6.1 below.

3.2. Unless your booking is cancelled in accordance with section 6, on the commencement date of the Occupation Period, we shall provide the applicable Building Owner with the sums paid by you in respect of the Advance Payment under the relevant Accommodation Agreement.

4.1. Please select your preferred option for the payment of Accommodation Fee for your Accommodation carefully when making your booking as the terms of your Licence Accommodation Agreement Contract may differ depending on the option chosen.

4.2. If you wish to change your option for payment of the Licence Fee, you may do so before the commencement of the Occupation Period, without charge, during the applicable cancellation period set out in clause 6.1.

4.3. If you wish to change your payment option before the commencement of the Occupation Period, but after the applicable cancelation period set out in clause 6.1 has expired, you may only do so at our sole discretion, and subject to an admin fee of €£50.

4.4. In either case mentioned above, please contact us using the details provided in section 15.

4.5. Please retain a copy of any agreements that you send to us.

5.1. The details of Accommodation available for bookings in our residences are set out on the website.

5.2. The Accommodation details include the price, the approximate size of the Accommodation, the occupancy options available for the Accommodation and our general description of the view.

5.3. Descriptions of the views are provided as a guideline only and we do not guarantee the accuracy of those descriptions.

Your right to cancel:

Please note the rights set out below do NOT apply to Clearing Rooms which may be offered directly to certain students to book for a limited time under certain circumstances at specific times of the year. We do not list, advertise or promote Clearing Rooms, which have more restricted cancellation rights, on the vitastudent.com website.

Any Clearing Rooms are clearly identified as such in the accompanying communication sent to students who receive an invitation to book them and are subject to the special terms in the Accommodation Agreement which relate to them.

PLEASE CAREFULLY READ THESE SPECIAL TERMS BEFORE BOOKING A ‘CLEARING ROOM’ AS THE NORMAL CANCELLATION RIGHTS EXPLAINED BELOW MAY NOT APPLY.

6.1. You may cancel your booking (and the Accommodation Agreement to which it relates) without charge, if the email confirming your booking (“Booking Confirmation”) was received:

6.1.1. ON OR BEFORE the 27th May in the year of commencement of the start of the Occupation Period PROVIDING notice of cancellation is received by us in writing (notice by email is acceptable) within a period of five (5) calendar days of you receiving the Booking Confirmation; OR
6.1.2. AFTER 27th May in the year of commencement of the Occupation Period PROVIDING notice of cancellation is received by us in writing within a period of forty eight (48) hours of you receiving the Booking Confirmation.

6.2. If you cancel your booking pursuant to clauses 6.1.1 or 6.1.2, we will refund the full amount of the Advance Payment to you to the payment card you used to make the booking and will endeavour to do so within twenty eight (28) days of our receipt of your cancellation notice.

6.3. You may also be able to cancel your booking if one of the following reasons applies:

6.3.1. you have been declined a visa to study in the UK (except where you did not complete the necessary steps to complete your application in time), and you submit the cancellation request to us no later than 16th August 2025; or
6.3.2. you have been declined a place at university, (but not if you choose to withdraw from your place or your place is revoked), and you provide us with evidence of this (to our reasonable satisfaction) at the time of submitting the cancellation notice, regardless of whether you are appealing the decision of the university.

6.4. The rights set out in clause 6.3 only apply PROVIDED THAT:

6.4.1. you have not submitted a cancellation request before (throughout the duration of this Accommodation Contract) that we have declined for any reason.
6.4.2. the Occupation Period stated in the Accommodation Agreement has not yet begun, or you have not already commenced occupation of the Accommodation at the time any of these circumstances may apply.
6.4.3. you notify us in writing within 48 hours of when you first become aware of the reason for the cancellation; AND
6.4.4. all payments have been completed on time in accordance with your Accommodation Contract.

6.5. For the avoidance of doubt, cancellation notices cannot be accepted where none of the circumstances set out in clauses 6.1-6.3 above apply yet you choose not to occupy your Accommodation for whatever reason.

6.6. If you are aware at the time you enter into an Accommodation Agreement with us that you will not be a student in education for the Occupation Period, you will not be allowed to commence occupation at the Accommodation but will remain fully liable for the full Accommodation Fee.

6.7. Where clauses 6.1 and/or 6.3 and 6.4 above have not been satisfied you may only cancel your booking in accordance with the terms of the Accommodation Agreement.

6.8. In all cases, we will determine whether there are grounds for cancellation and our decision will be final and binding.

6.9. Where clauses 6.1 and 6.3 above do not apply, we give no guarantee or warranty of any assistance in advertising or marketing your Accommodation should you, for whatever reason, no longer wish to occupy the Accommodation. Any other accommodation in our residences which are at the time not booked will take priority over your Accommodation and we will not openly advertise your Accommodation on our Site until all other accommodation is booked. Any offer of assistance in advertising your Accommodation, either verbally or in writing is subject to this clause and limited to us retaining details of your Accommodation, answering specific questions about your Accommodation when asked, and the administration of the agreement with the replacement licensee, if applicable. Where any further steps are taken by us, this is done at our absolute discretion and does not impose any duty or obligation on us other than as explicitly set out in these Terms.

6.10. Any notice given under clauses 6.1 and/or 6.4 above must be in writing and sent either by email to customerengagement@vitastudent.com or by post using the address provided in section 15 below.

Our right to cancel

6.11. We may cancel your booking (and, acting on behalf of the Building Owner, the Accommodation Agreement to which it relates) at any time if:

6.11.1. at any point prior to the commencement date of the Occupation Period you have previously been a resident of one of our Buildings and breached the terms of the applicable Accommodation Agreement; and/or
6.11.2. you breach any of the terms of these Booking T&Cs; and/or
6.11.3. you and/or any additional resident you specify for the Accommodation do not satisfy the eligibility requirements set out under 2.1; and/or
6.11.4. you fail to complete the steps set out at 2.3 above and/or you fail to make any payments that fall due under these Booking T&Cs or the Accommodation Agreement prior to the commencement of the Occupation Period (including, if applicable, any instalment payments).

6.12. We will notify you in writing of any cancellation made by us under this section 6 and the reasons for doing so.

6.13. Any cancellations made by us under this section 6 shall apply to you

7.1. In the event that you have, or we have reason to believe that you have, or will breach the Terms, we may terminate or suspend your registration and/or access to the Site.

7.2. We reserve the right to delete your account and any personal information if there is no activity on your account for more than twenty-four (24) consecutive months.

8.1. We take your privacy very seriously. Please read our Privacy Policy to see how we use your personal information.

8.2. Like many online services we use a feature called a ‘cookie’, which is a small data file that is sent to your browser from a web server and stored on your device’s hard drive. References in these Booking T&Cs to ‘cookies’ also include other means of automatically accessing or storing information on your device. By agreeing to these Booking T&Cs, you are providing your consent for us to use cookies in the ways described in our Cookie Policy however, you may delete any of these cookies at any time if you wish. Please see our Cookie Policy for details regarding our use of cookies on this Site.

You acknowledge that you may need to download and activate third party owned software in order to access the Site and/or the booking service. This software will be clearly identified on the Site. In order to use such third party software or technology you may have to accept the terms of a licence agreement with that third party. You acknowledge that we have no responsibility or control over such third party software.

10.1. We promise that we will operate the booking service with reasonable skill and care. To the fullest extent permissible under applicable law, we disclaim any and all other promises, warranties, conditions, or representations relating to the booking service, whether express, implied, oral or written. In particular, we do not make any promises about the availability of the booking service or the Site or that they will be provided uninterrupted or error or virus–free. We do not authorise anyone to make any promises on our behalf.

10.2. We will not be responsible or liable:

10.2.1. for Building Owners’ performance of their obligations under any Accommodation Contracts or any actions and/or omissions by them in relation to the Accommodation you book using the booking service;
10.2.2. for any losses related to any business of yours including but not limited to lost data, profits, revenue, business, opportunity, goodwill, reputation or business interruption; or
10.2.3. if we are prevented or delayed from complying with our obligations under these Terms by anything you (or anyone acting on your behalf) does or fails to do or due to events or circumstances beyond our reasonable control.

10.3. In such circumstances including, but not limited to, fire, flood and other acts of God, strikes, trade disputes, lock outs, restrictions of imports or exports, riot, accident, disruption to energy supplies, civil commotion, acts of terrorism or war, our inability or delay in performing our obligations will not be deemed to be in breach of contract.

10.4. We promise that any representations made regarding the layout, specification and design of Accommodation as well as general recreation and amenity areas in the building are made in good faith based on the information available at the time of release, however you acknowledge and accept that some details may change in accordance with final plans, approvals, supplier choices and design decisions. Where images of Accommodation and other communal building areas have been provided prior to booking (including computer simulations), these are intended to illustrate the general standard of specification and amenity only and whilst we will use reasonable endeavours to provide accommodation which is at least comparable in general standard, any such changes to the design and specification made at our discretion shall not be considered grounds for cancellation of any booking.

10.5. There are certain liabilities which we cannot exclude by law and nothing in these Booking T&Cs excludes or limits our liability for death or personal injury caused by its negligence, fraud or fraudulent misrepresentation.

10.6. You have certain rights as a consumer. Nothing in the Terms (including these Booking T&Cs) will reduce these legal rights. For further information about your legal rights, please contact your local authority Trading Standards Department or Citizen’s Advice Bureau.

10.7. Subject to clause 10.5, if either we or you fail to comply with these Booking T&Cs, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Booking T&Cs. Losses are foreseeable where they were contemplated by you and us at the time we accept a booking that you have made or, in all other circumstances, at the time you accept these Booking T&Cs.

11.1 You agree that you will compensate us and any Building Owners in full for any damages, losses, costs and expenses (including reasonable legal fees) we and/or they incur that arise out of a claim brought by a third party against us and/or any Building Owners due to a breach by you of these booking terms, in particular:

11.1.1 any failure by you to provide any required local municipal tax exemption documentation in accordance with paragraph 12.1 below; and
11.1.2 any failure by you to notify us that you are no longer a student in accordance with clause 12.1 below.

12.1. Local Municipal Tax and Change of Status. You shall provide to us within forty-eight (48) hours of request, a certificate of exemption from local municipal tax, if applicable, in relation to all residents in the Accommodation you have booked. You must notify us immediately if you are no longer a student at an educational institute in Barcelona at any time before or during the Occupation Period. Certificates and notices should be provided to us by email or by post using the contact details provided in section 15.

12.2. Written Communications. You agree to receive communications from us electronically and that electronic communications will satisfy any legal requirement for communications to be in writing.

12.3. Severability. If any part of these Booking T&Cs is found to be unenforceable as a matter of law, all other parts of these Booking T&Cs will not be affected and shall remain in force.

12.4. Entire Agreement. These Booking T&Cs and the documents referred to in them govern our relationship with you and represent our entire agreement with you.

12.5. Conflict. In the event of any conflict or inconsistency between these Booking T&Cs and the terms of the Accommodation Agreement, the latter will prevail to the extent necessary to resolve such conflict of inconsistency.

12.6. References to “including” and other similar expressions. In these Booking T&Cs, words that appear after the expression “include”, “including”, “other” “for example”, “such as” or “in particular” (or any similar expression) will not limit the meaning of the words appearing before such expression.

12.7. Assignment. You may not assign, sub-licence or otherwise transfer any of your rights under these Booking T&Cs.

12.8. Waiver. If you breach these Booking T&Cs and we choose to ignore your breach, we will still be entitled to use our rights and remedies at a later date or in any other situation where you breach the Booking T&Cs again.

12.9. Exclusion of Third Party Rights. These Booking T&Cs do not create any right enforceable by any person who is not a party to them or any contract made under them, except that the provisions of these Terms may be enforced by a Building Owner subject to and in accordance with the Contracts (Rights of Third Parties) Act 1999.

12.10. Governing Law and Jurisdiction. Any disputes or claims arising out of or in connection with these Booking T&Cs are governed by and construed in accordance with the law of England. If a dispute arises out of or in connection with these Booking T&Cs, we will both attempt to settle it by mediation in accordance with the Centre for Dispute Resolution (CEDR) Model Mediation Procedure.

If either or both of us refuse to initiate the mediation procedure within fourteen (14) days of the dispute arising or if we both fail to agree terms of settlement within thirty (30) days of the initiation of the procedure, either of us will be free to initiate proceedings in the courts of England which will have exclusive jurisdiction to deal with such dispute.

13.1. We may make changes to the booking service and/or these Booking T&Cs at any time. If we make changes to these Booking T&Cs we will do so by posting a copy of them on the Site. Any changes will take effect seven (7) days after the date of our email or the date on which we post the modified terms on the Site (whichever is the earlier) but shall not apply to the terms of any contracts that have been made between us prior to the date of change. If you continue to use the Site after that period has expired, it means that you accept any such changes.

13.2. Any contract that has been made under these Booking T&Cs shall be subject to the Terms in force at the time you accepted them.

If you have any general complaints or wish to request further information about the Site, please contact us via email at customerengagement@vitastudent.com or by post to the address provided in section 15.

This Site is provided and operated by Vita Student Management Ltd, a company incorporated in England. Our registered company number is 08540975 and VAT registration number is 154840995.

Our registered office is: Horseshoe Farm, Elkington Way, Alderley Edge, Cheshire, SK9 7GU. Tel number: +44 161 709 7777

Our accommodation services in Spain are provided by an associated group company, Vita Spain Management SLU, a company incorporated in Spain. Our NIF number is B67626770

Our registered office is: Avenida Diagonal 538, 5-2, 08008, Barcelona