Vita Student accommodation
in Barcelona.

Vita Student is the place students go to succeed. Our student accommodation provides an all-in experience for our residents, with free breakfast, events, gyms, and study spaces in each of our buildings.

Rooms at Vita Student are quick to sell out, so the best time to book your student accommodation is when you’re applying for your university. If you don’t meet your grade requirements for your chosen uni, and aren’t offered a place, you can cancel your room free of charge – check out the cancellation policy (Question 20) for terms and conditions should this occur.

You certainly can. And in the event your place is declined, you can cancel free of charge, provided:

• You notify us in writing within 48 hours of finding out your place has been declined and provide evidence to our reasonable satisfaction.
• The decline includes, but is not limited to not meeting the academic requirements, and not for other reasons such as academic or other misconduct, financial issues, withdrawal, or your place being revoked.
• You completed all necessary steps required by your university to process your application on time.
• The Occupation Period outlined in your Licence Agreement has not yet begun, and you have not already moved into the accommodation.
• All payments have been completed on time in accordance with your Licence Agreement.

For visa-related cancellations, you must notify us by 16th August 2025 and provide evidence of the rejection to our reasonable satisfaction.

Cancellations cannot be requested more than once for the same booking, and no cancellations are permitted once the Occupation Period has started, even if you are appealing a decision.

Note: Clearing Rooms are subject to special terms and may have more restricted cancellation rights.

All cancellation requests must be sent to customerengagement@vitastudent.com or by post to the address provided in your Licence Agreement.

For more details, please refer to the booking terms and conditions.

We have many accessible rooms across our buildings – these feature a bigger bathroom, step-free access, and adaptable features. Find out more about our accessible rooms.

The best way to book your Vita Student room is directly through us. You can do this easily on our website or by speaking to our dedicated Lettings team.

For most buildings at Vita Student, you can choose between two contract length options: 45 weeks or 52 weeks. Booking a 52-week contract allows you to stay in the building over the summer holidays.

Some of our buildings only have the option of 45 or 52-week contracts – you’ll see the options available when booking your room.

When you book your room, you’ll be offered the choice of paying in One (Annual) or Four Instalments. You’ll pay for the first 2 weeks of your contract when you book – this is the Advance Licence Fee.

During the booking process, you’ll be presented with the payment due dates and amounts dependent on the building and instalment option that you’ve chosen.

When it’s time to pay, you can simply make your payment via card or bank transfer via your Vita Student account. We have a number of payment methods dependent on the country your bank is located in – but these include all major credit and debit cards, and if you’re an international student, even bank transfers to a local bank in your home currency!

No, you don’t need a guarantor to book a room at Vita Student.

We don’t charge a deposit to live at Vita Student. However, if any damage occurs while you live in the room, you will be expected to pay for any damages caused before you check out.

The Advance Licence Fee payment that you pay when you book your room is a pre-payment of the first 2 weeks of your contract and therefore isn’t refunded at the end of your stay.

What is your cancellation policy at Vita Student? Can I cancel if I’ve already booked or paid?

25/26 Academic Year

Unless you have booked a Clearing Room (see special cancellation terms for Clearing Rooms below) you can cancel free of charge if you are within your cooling off period; your cooling off period is 5 days from the date of booking, for bookings made before 27th May 2025, and 48 hours for bookings made on or after 27th May 2025.

You can also cancel free of charge under the below additional policies:

No Place, No Pay

If you are declined a place to study at a university located in the same city as your Vita Student accommodation, you may cancel and obtain a full refund, provided:

• You notify us in writing within 48 hours of finding out your place has been declined and provide evidence to our reasonable satisfaction.
• The decline is due to not meeting the academic requirements and not for other reasons such as academic or other misconduct, financial issues, withdrawal, or your place being revoked.
• You completed all necessary steps required by your university to process your application on time.
• The Occupation Period outlined in your Licence Agreement has not yet begun, and you have not already moved into the accommodation.

If you intend to appeal the university’s decision, you must immediately notify us. We will confirm whether you continue to qualify for this policy during and after your appeal.

No Visa, No Pay

If you are declined a visa to study in the UK by UK Visas and Immigration, you may cancel and obtain a full refund, provided:

• You notify us in writing by 16th August 2025 and provide evidence of the visa rejection to our reasonable satisfaction.
• The decline is not due to failing to complete the necessary steps required by UKVI to process your visa application.
• Your university was able to issue a CAS Number, and the visa rejection was not caused by you failing to complete your application to study.

Under both additional cancellation policies:

1. • You must supply suitable proof to us in writing within 48 hours of being made aware of the change in circumstances and we may request additional information to support your cancellation request to satisfy ourselves of the circumstances of your request.
   • All payments have been completed on time in accordance with your Licence Agreement.
   • If at any point you have checked in to your Accommodation, you are unable to cancel your Agreement free of charge and must find a replacement student.

Should you need to make a request to cancel your accommodation under any of the above policies, you should send your request in writing (with supporting evidence attached) to customerengagement@vitastudent.com.
Once you have booked and your cooling period has elapsed, you are bound into a legal licence agreement which requires you to pay for the full period of the licence agreement. We suggest if you are unsure about exam results, receiving your visa or other condition on you attending University that you contact us to discuss on +44(0)203 096 1717.
If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.

Clearing Room Cancellation Policy

There is no cooling-off period for our Clearing Rooms.
You can only cancel free of charge in line with the “No Place, No Pay” policy above.

Outside of these terms, in order to cancel you must organise a replacement student to take over your contract and take over the liability for the License Fee (and you will still be responsible for all payments until a replacement is found). For the avoidance of doubt, if at any point you have checked in to your booking, you are no longer eligible to cancel free of charge and must find a replacement student.

If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.

Can I leave early and get the remainder of my license fee back?

Unfortunately, you are committed under the license period to pay the full license fee. We may have a waiting list of people that would like to take over your booking which would then relinquish you from your contract. We cannot refund your license fee until a replacement is found to take over your booking.

For more details, please refer to the booking terms and conditions.

Yes! Vita Student is all-in.

Your room is absolutely secure. All door entry is key fobbed, we have CCTV and our on-site staff are available at reception or patrolling the building 24 hours a day. Their job is to protect you and the building at all times.