Building Complaints Procedure

Complaints procedure

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1. As an initial stage, complaints can be raised with your Residence team, this can be done in person, via the reception phone number or email. Once reported one of our team members will address and look into your matter accordingly. Wherever possible we aim to resolve any issues as soon as possible.

2. If you feel your complaint has not been addressed or resolved suitably, or if your complaint is in regard to the Residence Manager. Your complaint can be escalated to Senior Management. This can be done by filling in the form opposite.

3. Alternatively, our final stage within our internal complaints process if stage 1 and 2 fail to give a suitable solution, we also have an email address (Hello@vitastudent.com) for residents to escalate their complaint to further management outside of their site team.