PARENTS ADVICE

Vita Student buildings are very safe. All door entry is key fobbed, we have CCTV and our on-site staff are available at reception or patrolling the building 24 hours a day. Their job is to protect residents and the building at all times.

Vita Student is full of friendly faces. From our residents to our team, we’ve fostered a welcoming community of people from all corners of the globe. Students come to Vita Student to make the most of their time at university and to achieve – our facilities like private study rooms, on-site gyms and movie rooms allow them to do that.

In every building, we have dedicated members of our team who are trained in mental health support. So if your child needs somebody to talk to, there will always be somebody there for them.

When it’s time to pay, you can simply make your payment via card or bank transfer via your child’s Vita Student account. We have a number of payment methods dependent on the country your bank is located in – but these include all major credit and debit cards, and if you’re based internationally, even bank transfers to a local bank in your home currency.

At Vita Student, you choose your own individual room from our availability based upon your preferences – we don’t allocate rooms for you.

Once the academic year starts, our buildings are usually fully sold out, so it won’t be possible to change your room after you’ve moved in.

What is your cancellation policy at Vita Student? Can I cancel if I’ve already booked or paid?

25/26 Academic Year

Unless you have booked a Clearing Room (see special cancellation terms for Clearing Rooms below) you can cancel free of charge if you are within your cooling off period; your cooling off period is 5 days from the date of booking, for bookings made before 27th May 2025, and 48 hours for bookings made on or after 27th May 2025.

You can also cancel free of charge under the below additional policies:

No Place, No Pay

If you are declined a place to study at a university located in the same city as your Vita Student accommodation, you may cancel and obtain a full refund, provided:

• You notify us in writing within 48 hours of finding out your place has been declined and provide evidence to our reasonable satisfaction.
• The decline is due to not meeting the academic requirements and not for other reasons such as academic or other misconduct, financial issues, withdrawal, or your place being revoked.
• You completed all necessary steps required by your university to process your application on time.
• The Occupation Period outlined in your Licence Agreement has not yet begun, and you have not already moved into the accommodation.

If you intend to appeal the university’s decision, you must immediately notify us. We will confirm whether you continue to qualify for this policy during and after your appeal.

No Visa, No Pay

If you are declined a visa to study in the UK by UK Visas and Immigration, you may cancel and obtain a full refund, provided:

• You notify us in writing by 16th August 2025 and provide evidence of the visa rejection to our reasonable satisfaction.
• The decline is not due to failing to complete the necessary steps required by UKVI to process your visa application.
• Your university was able to issue a CAS Number, and the visa rejection was not caused by you failing to complete your application to study.

Under both additional cancellation policies:

1. • You must supply suitable proof to us in writing within 48 hours of being made aware of the change in circumstances and we may request additional information to support your cancellation request to satisfy ourselves of the circumstances of your request.
   • All payments have been completed on time in accordance with your Licence Agreement.
   • If at any point you have checked in to your Accommodation, you are unable to cancel your Agreement free of charge and must find a replacement student.

Should you need to make a request to cancel your accommodation under any of the above policies, you should send your request in writing (with supporting evidence attached) to customerengagement@vitastudent.com.
Once you have booked and your cooling period has elapsed, you are bound into a legal licence agreement which requires you to pay for the full period of the licence agreement. We suggest if you are unsure about exam results, receiving your visa or other condition on you attending University that you contact us to discuss on +44(0)203 096 1717.
If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.

Clearing Room Cancellation Policy

There is no cooling-off period for our Clearing Rooms.
You can only cancel free of charge in line with the “No Place, No Pay” policy above.

Outside of these terms, in order to cancel you must organise a replacement student to take over your contract and take over the liability for the License Fee (and you will still be responsible for all payments until a replacement is found). For the avoidance of doubt, if at any point you have checked in to your booking, you are no longer eligible to cancel free of charge and must find a replacement student.

If your cancellation request is accepted for one of the above reasons, any Advance Licence Fee Payment will be fully refunded to the account from which it was paid.

Can I leave early and get the remainder of my license fee back?

Unfortunately, you are committed under the license period to pay the full license fee. We may have a waiting list of people that would like to take over your booking which would then relinquish you from your contract. We cannot refund your license fee until a replacement is found to take over your booking.

For more details, please refer to the booking terms and conditions.

Unfortunately, you are committed under the license period to pay the full license fee. We may have a waiting list of people that would like to take over your booking which would then relinquish you from your contract. We cannot refund your license fee until a replacement is found to take over your booking.

No – we don’t require students to provide a guarantor to live with us.

We have many accessible rooms across our buildings – these feature a bigger bathroom, step-free access, and adaptable features.

Of course! Residents can have a guest stay up to 2 nights free of charge. Residents are responsible for ensuring that their guests are signed in at reception, and always with you whilst in the building.

If you want to keep updated about what’s happening at Vita Student, follow us on Instagram to find out about all the events happening in the building.

Scheduling regular video calls with your child at university is one of the best ways to stay in the loop – however as a parent, you’re also welcome to come and visit them in their Vita Student building!

Vita Student is an all-in student living experience. Utility bills, events, private spaces, fortnightly housekeeping and use of the on-site gyms are all included.

Before moving into Vita Student, all residents must book their move-in slot via their Online Account. This is a super quick process and allows them to double-check that they have completed everything before you arrive.

Once they have booked their move-in time, all they need to do is arrive at reception at the allotted time, bring their photo ID (passport or driving licence is fine!), and they will be able to check straight in.

You may be nervous to see your child move out for university, however they’re in safe hands at Vita Student. Here’s how you can prepare your child for university:

• If they are an international student, ensure that they have their study visa set up, and have booked accommodation directly through a legitimate provider like Vita Student
• Check they have a valid photo ID to check into their building
• Ensure that they’ve completed their check-in form and booked their move-in slot
• Ensure that they have everything they need for their room or that they can easily get homeware items when they arrive.

While Vita Student rooms include all main kitchen appliances and furniture, your child will need to bring their own utensils and kitchenware, kettle and toaster, bedroom furnishings, such as towels, duvets, and pillows. However, if they have booked a room with us (in the UK only) they can order one of our Vita Student kitchen and bedding packs, which delivers all the essentials to your room before they arrive. Vita Student rooms in Barcelona include all furniture, as well as bedsheets, a duvet and towels. Each room has a microwave and sink, and all rooms (except Lite room types) feature a full kitchen including a hob, extractor fan and oven.

For the safety and security of all Vita Student residents, we kindly request that our residents do not bring any of the items from the list below:

• Heater
• Washing machine
• Fridge
• Dishwasher
• Sun bed
• Dryer
• Washer / Dryer
• Microwave
• Cooker
• Slow cooker
• Smoke machine
• Ice machine
• Humidifier
• Electric blanket
• DJ decks / Speakers
• Massage chairs / Heated seats
• Air conditioning unit
• Treadmills and other electronic fitness machines
• Weapons
• Highly flammable liquids and materials – including petrol and paraffin
• Candles
• Heated clothes airer
• Re-chargeable e-scooter or e-scooter batteries